Digital products
Digital-product orders are processed through the hosted checkout provider shown at purchase. Contact that provider through the order receipt or customer portal so the order can be identified securely.
Refund review is available for duplicate charges, a file that cannot be delivered or opened after reasonable support, or content that is materially different from the product description. A change of mind after successful digital delivery may not qualify, subject to the provider's procedures and applicable law.
Mandatory consumer rights
Digital-content withdrawal and refund rights vary by location and by whether immediate delivery was expressly requested. Nothing in this policy removes a right that cannot lawfully be waived. Hosted checkout consent and delivery records may be used to evaluate a request.
Manual services
A Route Reality Check is not charged until a request is accepted. Before work starts, the confirmation should state the limited deliverable and delivery window. If CHG cancels an accepted service before delivery, the related service payment will be refunded. Work already delivered or substantially completed is reviewed according to the agreed scope and applicable law.
Not covered
CHG does not reimburse travel tickets, accommodation, attraction bookings, payment fees, exchange-rate movement, carrier changes, border decisions, or other third-party costs. Digital products and manual reviews do not guarantee those outcomes.
Requesting review
Use the support link in the order receipt. Include the order number and a concise description of the issue, but never send a full card number, password, PIN, or one-time code.